News

ITLC Presents at the Missouri Public Transit Association’s Education Series

Posted October 2023

As part of the Missouri Public Transit Association's (MPTA) Education Series, ITLC's Senior Policy Analyst Karitsa Holdzkom and Senior Director for Workforce Education Pat Greenfield presented a webinar on "Succession Planning - A Frontline Worker Perspective." Building on a previous summer webinar by the Community Transportation Association of America (CTAA) that provided an overview of succession planning, Karitsa and Pat's September session honed in on mentoring as an effective succession strategy for organizations and particularly for the frontline workforce. Using examples and data collected from existing mentorship programs they noted that mentoring establishes an effective system for transferring knowledge and expertise from more senior workers to newer recruits. They also shared "TWC's Transit Mentorship Metrics: Positive Signs for Retention, Attendance, and Additional Outcomes," which illustrates mentoring's positive impact on retention. Following the presentation, MPTA's Senior Program Manager Travis Wood then facilitated a question and answer session. Research Associate Shayna Gleason developed materials in preparation for the session.

View the webinar in full and check out a recap of the event, including information resources shared during the presentation.